Version: 19 October 2026
Programme terms
The terms of your coaching with ZTraining, in plain English. You receive them in full before you pay.
1. Who we are.
ZTraining is a trading name of Zen Vitality Partners FZ-LLC (trade licence 45032031), VUPR0073 Compass Building, Al Hulaila Industrial Zone FZ, Ras Al Khaimah, United Arab Emirates. Contact: francesco@ztraining.co.uk.
2. Z12.
The first twelve weeks of coaching, for £900, paid before we start.
3. Your right to cancel Z12.
You can cancel Z12 within 14 days of the day you sign up, for any reason, and we refund everything, even if we have already started. Tell us by email. We refund within 14 days, to the card you paid with.
4. Starting straight away.
If you want to start inside those 14 days, ask us in writing by ticking the box on your agreement. For Z12 this does not change your refund. Your access to Mr Z is part of your coaching.
5. What we measure.
At the start we record four measures: your one leg stand with eyes closed, your push ups, your floor sit and rise score, and your weekly energy rating. We measure them again in week 12, and in week 24 if you continue.
6. What we agree before you start.
Before you start, we agree on our call what the programme asks of you in each kind of week: at the office, travelling, at home and on holiday. I take you on only if we both believe it is realistic for your life. At week 12 we look at your results together and decide whether you need Z24.
7. Z24.
Z24 is the next twelve weeks, for £2,100. You can pay in full at the start, or in two payments of £1,050: at the start and at week 6. The total is the same either way. Ideally it starts within three weeks of the end of Z12, so you keep your momentum.
8. Your right to cancel Z24.
Z24 is a new agreement, so you again have 14 days to cancel. If we have not started, we refund everything. If you asked to start straight away and then cancel within the 14 days, you pay £25 for each day you have had (£2,100 divided by 84 days), any later payment is cancelled, and we refund the rest within 14 days. After those 14 days, Z24 is not refundable.
9. Your calls.
You choose how you are followed: a feedback call every week, or every two weeks, at no extra cost.
10. After the programme.
When Z12 ends, you keep Mr Z for three more months. When Z24 ends, you keep Mr Z for six more months, and we have two follow-up calls to make sure everything is still working.
11. If I am unavailable.
If I miss a call through illness or holiday, I rebook it within 7 days or add the time to the end of your programme. Mr Z stays available throughout.
12. Your health.
This is fitness coaching, not medical care. Before you start, you answer a short set of readiness questions. If you have a heart condition, chest pain, dizziness or any doubt, speak to your doctor before training. Stop and get medical help if anything feels wrong.
13. Your legal rights.
Nothing in these terms affects your rights under UK law, including your right to a service carried out with reasonable care and skill.