1. ABOUT THESE TERMS

These Terms and Conditions govern the purchase and delivery of coaching services provided by ZTraining (operated by Francesco Zen, part of ZLIFE). By purchasing or enrolling in any ZTraining programme, you agree to these terms in full.

2. THE SERVICE

ZTraining provides personalised online coaching services including structured training programmes, nutritional frameworks, and email-based coaching support. All plans are written and delivered personally by Francesco Zen. Services are delivered remotely via email. No in-person sessions are included unless explicitly agreed in writing.

3. PROGRAMME DURATION AND ACCESS

The 24-Week Recomposition System commences within 48 hours of confirmed payment. Programme duration is 24 weeks from the start date. A pause option of up to 30 days is available once per programme cycle, subject to advance notice by email.

4. PRICING AND PAYMENT

Full payment is required prior to programme commencement. Payment is processed securely via Stripe. ZTraining reserves the right to adjust pricing for future onboarding windows. The price confirmed at point of purchase is guaranteed for the duration of your programme.

5. REFUND POLICY

24-Week Recomposition System: A 21-day satisfaction guarantee applies. If you are not satisfied within the first 21 days of commencement, you are entitled to a full refund. To request a refund, send a single email to Francesco@ztraining.co.ukstating your name and reason. Refunds are processed within 5 business days.

Precision Reset (4 weeks) and Performance Phase (12 weeks): These programmes are non-refundable once commenced. By confirming your purchase and requesting immediate programme commencement, you acknowledge that any applicable statutory cancellation period does not apply once the programme has started. This does not affect your rights under applicable consumer protection law where those rights cannot be excluded.

All refund requests outside the above terms will not be honoured except where required by law.

6. CLIENT RESPONSIBILITIES

To receive the full benefit of the programme, clients are expected to: complete the initial assessment honestly and in full, respond to coaching communications within a reasonable timeframe, follow the structured plan as prescribed, and communicate schedule changes or constraints proactively. ZTraining cannot guarantee results where the programme is not followed as directed.

7. RESULTS DISCLAIMER

Results vary between individuals based on adherence, starting point, lifestyle factors, and individual physiology. Case studies and testimonials shown represent individual results and are not a guarantee of the same outcome. ZTraining does not make medical claims. If you have any pre-existing health condition, consult a qualified medical professional before commencing any training or nutritional programme.

8. HEALTH AND MEDICAL

ZTraining coaching services are not a substitute for medical advice, diagnosis, or treatment. By enrolling, you confirm that you are in good health and have no medical condition that would prevent participation in a structured training and nutrition programme. If your health status changes during the programme, notify Francesco@ztraining.co.uk immediately.

9. INTELLECTUAL PROPERTY

All programme materials, frameworks, protocols, and written content provided by ZTraining are the intellectual property of Francesco Zen and ZLIFE. They may not be reproduced, shared, resold, or distributed without written permission.

10. CONFIDENTIALITY

ZTraining will not share your personal information or health data with any third party except where required by law.

Your quiz responses, diagnostic communications, and programme data are held confidentially and used solely for the delivery of your coaching services.

11. COMMUNICATION

All coaching is delivered via email. Response times are within 24 hours on business days.

Francesco@ztraining.co.uk is the sole point of contact for all programme-related communication.

12. CANCELLATION BY ZTRAINING

ZTraining reserves the right to cancel a programme and issue a full refund if, in Francesco Zen's professional judgement, the programme is not suitable for the client's circumstances or the client's conduct is inappropriate.

13. GOVERNING LAW

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. CONTACT

For any questions regarding these terms: Francesco@ztraining.co.uk ZTraining | Part of ZLIFE | London, UK